Help Center and FAQ
Answers to common questions about Bicoince accounts, verification, fees, leverage and security, and how to contact support.
What documents do I need for KYC verification?
You need a government-issued photo ID (passport, national ID, or driver's license) and a selfie. Enhanced verification for higher limits requires a proof of address document dated within 3 months.
How are my funds protected?
Withdrawals are protected by 2FA, address allowlists and a security-lock window after any credential change.
How do I enable 2FA?
Go to Account → Security → Two-Factor Authentication. We recommend Google Authenticator or Authy. Scan the QR code, enter the 6-digit verification code, and save your backup codes securely.
What countries are supported?
Availability depends on your region and local regulations — some services may be restricted in certain jurisdictions. Check the terms during signup for your region.
How do I contact support?
In-app support chat is available from the chat bubble when signed in. Email support at support@bicoince.com for non-urgent requests.
How can I tell a real Bicoince support contact from an impersonator?
Bicoince never messages you first, and never asks for an OTP, password, seed phrase or remote access. Account, withdrawal and security issues go through signed-in support chat, which can verify who you are. WhatsApp @Bicoince is for general enquiries only. Any other contact claiming to be Bicoince support is not Bicoince.
What are the trading fees?
Spot: 0.10% maker / 0.10% taker at the base VIP tier; rates fall with 30-day trading volume (down to 0.02% maker at the top tier) plus BCX staking discounts. Perpetual futures: 0.04% taker. See the Fees page for the live schedule.
Can I use leverage for trading?
Yes. Perpetual futures support up to 40x leverage (varies by asset) and cross-margin spot borrowing is available. We recommend starting with lower leverage. All leveraged positions display real-time liquidation prices.
How does copy trading work?
Browse lead traders on the Copy Trading page, allocate an amount, and their trades are mirrored proportionally to your allocation. You can stop copying at any time; open mirrored positions remain yours to manage.
What cryptocurrencies can I trade?
Bicoince lists major cryptocurrencies across spot and derivatives markets, with new listings added regularly — browse the full list on the Markets page, or apply via the token-listing form.
Can I trade crypto against the Indian rupee on Bicoince?
Yes. Bicoince lists spot pairs quoted in INR, the P2P marketplace accepts INR among its currencies, and Buy Crypto offers INR as a payment currency.
Are Bicoince TradFi markets real shares, commodities or currencies?
No. Every TradFi market on Bicoince is a cash-settled perpetual contract that tracks an outside reference price and settles in USDT or USDC. You hold a derivative position, not the share, commodity or currency itself, and nothing is delivered or redeemed.
What is the difference between the Futures Wallet and Dex Wallets on Bicoince?
The Futures Wallet is custodial: Bicoince holds the margin and matches the order. Dex Wallets are self-custodial: the order is signed by your own wallet and executes at the venue, Hyperliquid for USDC markets and Aster for USDT markets, so it never touches the Bicoince order book.
How can I reduce the risk of losing access to an exchange account?
Enable two-factor authentication and keep the backup codes somewhere separate from the device that generates them. Use an address allowlist so a withdrawal can only go to an address you approved earlier. Treat any unexpected message claiming to be support as an impersonation attempt. Bicoince also applies a security-lock window after any credential change, so a stolen password cannot be used to withdraw straight away.
